Key Responsibilities:

Pursue the goal of no harm to people, no leaks and no ethical breaches, Goal Zero. Proactively promote the IOGP Life Saving Rules, Human Performance and Care.
Liaise with central IT on new systems acceptance test and implementation of final product to assure the suitability of product for use.
Identify and Implement logistics application training needs of user community to ensure optimum use.
Provide system support for the Fuel Management System (FMS), First Line Support to Trobexis1/MMR Sharepoint Tool Users and creation of Pax in the relevant tools, which includes:
Provide general systems support to users on modules already deployed in Trobexis1/MMR, Sharepoint Tool; Fixed Wing/Hotel, Rotary Wing, Personnel on Board (POB), Land Commuting Request (LCR) & Material Movement Request (MMR)
Conduct user acceptance tests for new releases and provide support for deployment of tested releases.
Train new users/hold refresher trainings for existing users on different modules of Trobexis1/MMR Sharepoint Tool etc
Create application user account and assign Charge codes in Trobexis1/MMR Sharepoint Tool according to company’s manual of authority.
Proactively work with stakeholder to modify Charge code assignment in Trobexis1/MMR Sharepoint Tool for existing application user accounts when changes occur.
Deactivate the application user account in Trobexis1/MMR Sharepoint Tool when access to the system is no longer required.
Secure approvals during changes to existing Charge code or when new Charge codes are created.
Create/update HUET/T, BOSIET/OSP and other required certifications data in the system.
Ensure 24/7 running of Trobexis1/MMR Sharepoint Tool application including other new systems as may be required.
Generate and render reports to stakeholders for purposes of cost management and data analytics e.g on Travels, Hotels, MMRs on request.
Organize and train new users on different modules of deployed systems
Manage third party profiles & system data in the Logistics Applications in compliance with the GDPR.
Carry out Application Pre-Production test when there is a new release before deploying in Production environment.
Fleet Administration (creation and update of new and old inventory in the system for various resources, like vehicles, vessels, Helicopters) in the Logistics system.
Support deployment of new Logistics Systems and Process improvement projects.
Facilitate provision of IT hardware provision, network and security access for new personnel.
Conduct user acceptance tests before go-live, Data loading/data migration, Support to users after go-live/deployment

Provide Support to various Logistics Cadence, Improvement Initiatives and focal point in driving records management during the engagements.
Coordinate weekly cadence meetings, create new wave cards in the Application, update users’ weekly commitments and actions. Track actions from minutes of Internal and External meetings.
Logistics I.T Call Center Support for Trobexis1/MMR Sharepoint Tool and other Logistics Application issues/response to enquiries for the entire business.
Provide support to the Logistics Integration Management team to drive top quartile delivery in contracting & operational excellence.
Monitor contractor payment for service contracts; monitoring/updating in LATS, Service Entry issuance, vendors’ invoices submission / due dates and payments and presentation during the weekly cadence.
Proactively analyse trends on the Dashboard and obtain supporting evidence/reason for any departure from the set target. Use of data analytic tools like Power BI for visualisation.
Provide reliable and secure management of high-level Logistics data insights
Maintain the Logistics Webpage, SharePoint sites and content.
Act as Records Focal Point ensuring records are declared aptly & correctly and in full compliance with Non-Record Disposal (NRD) policy, stored data is in compliance with the GDPR.
Ensure timely data entry at the user level for the weekly/monthly dashboard reporting with regular follow up.
Support coordination of Logistics Corporate Business Performance Reviews
Carry out periodic visit to user teams in order to identify opportunities for continuous improvement in Logistics reporting.
Proactively support a robust quality focus working relationship between the Logistics team and customers using SLA platform (Management, implementation and Periodic reviews) in order to improve quality of service delivery.

Experience & Qualification Required.

Bachelor’s degree in science or related field.
Logistics Systems Support Professionals with relevant Professional Certification

and experience.

Professional logistics certification from a recognised body like CILT, CIPS is an added advantage
Working knowledge in Logistics Discipline in Oil & Gas environment.
Strong analytical, communication and stakeholder management skills.
Willingness to work flexible or odd hours to support time-sensitive business demands.
Good HSE and Continuous Improvement skills
Integrated Activity Planning, Scheduling & Integration skills
Working knowledge of various statutory regulations applicable to Logistics and Supply Chain Management

KPI

HSE (Zero Fatality, LTI)
E&C (Zero Breach)
Customer Satisfaction (Customer Satisfaction Index> 80%)
Response Time (Time taken to attend to customer enquiries (15mins)
Time taken to resolve customer issues (15 mins)
Timely update of Logistics KPI Dashboard (100% on time)
Nr of 2^nd level Customer Escalations per week ( <5)

LOGISTICS BUSINESS SYSTEMS APPLICATIONS SUPPORT SERVICES

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